1. If you administer a HelpDraft business workspace
- Sign in to HelpDraft and open your business workspace.
- Open Settings → Integrations and disconnect Meta or WhatsApp where the disconnect control is available. If the channel is managed by HelpDraft and no disconnect control is shown, use the request method below.
- In Meta Business Settings or Facebook's Business Integrations settings, remove HelpDraft's access if you also want to revoke the Meta authorization.
- Email [email protected] with the subject Meta data deletion request. Include the HelpDraft account email, workspace/business name and whether you request channel disconnection, deletion of Meta/WhatsApp identifiers, deletion of message data, or full workspace deletion. You may include a WABA ID to help identify the connection, but do not include credentials.
2. If you communicated with a business using HelpDraft
The business you communicated with is normally the controller of your message and contact data. Contact that business first and ask it to delete or correct your data. You may also email HelpDraft at [email protected]. Tell us which business you contacted, the phone number or email used and the type of request. We will verify the request and assist or route it to the relevant business.
3. Data covered by a Meta/WhatsApp deletion request
Depending on the request and the Customer's instructions, deletion can cover:
- Meta Business Portfolio, WABA and WhatsApp phone-number identifiers stored by HelpDraft;
- HelpDraft connection, setup and authorization-status records;
- contact profiles, message content, attachments and relationship context held in the relevant workspace;
- message delivery events, templates and channel preferences that are not required for compliance or security.
Removing HelpDraft in Meta stops future authorized access but does not by itself guarantee deletion of records already held at a Customer's direction. Submit the request above when deletion is also required.
4. Verification and completion
We may ask you to verify control of the relevant HelpDraft account, email address, phone number or business workspace. We will acknowledge a valid request and normally complete it within 30 days. If the request is complex or must be handled by the Customer as controller, we will explain the next step.
5. Limited retention after a request
We may retain narrowly limited billing, security, anti-fraud, dispute, opt-out or audit records where required by law, necessary to protect rights, or required by applicable provider terms. We minimise those records and restrict their use. Protected backups expire through the backup-rotation cycle and are not restored to active use except for disaster recovery or legal necessity.
6. Confirmation and questions
After completion, we will confirm the outcome to the verified requester. Questions can be sent to [email protected].
Bluman sp. z o.o. (HelpDraft)
Plac Bankowy 2
00-095 Warsaw, Poland
VAT EU: PL5252897446